KUWAIT: IKEA Kuwait is introducing real-time sign language interpretation service across all its stores, making the IKEA experience more inclusive and accessible for everyone across the country. The new service is introduced in partnership with MetaSign, a Kuwait-based Company dedicated to providing specialized services for individuals with special needs, with a strong focus on inclusion and empowerment.
“Accessibility for all is a key pillar for the IKEA mission. We are fully committed to breaking down barriers so that everyone can enjoy an amazing IKEA Experience. In the new context of this partnership with MetaSign, the deaf and hard of hearing IKEA visitors can fully engage with our IKEA stores and receive excellent customer service comfortably. This partnership is about more than technology, it’s about empowerment, independence and making sure everyone feels at home in the IKEA stores,” said Sabrina Shammas, IKEA Sustainability Manager.
To get access to the service, customers can simply scan a QR code using their phone to start a two-way call with a MetaSign interpreter, who will help translate conversations in real time, making it easier to ask questions, get support, and shop independently. “At IKEA, we recognize that an inclusive experience must be accessible for everyone.
This new service allows deaf and hard of hearing customers to connect with a live interpreter in just a touch away, making their shopping experience at IKEA more convenient while allowing our teams to better support and serve them through their buying journey,” explained Shammas. “This new service is a milestone that reflects our commitment to improving accessibility and ensuring that every person feels welcomed and supported at IKEA,” concluded Shammas. To know more about our services, please visit: https://www.ikea.com/kw/en/customer-service/services/
